ORDERING

PAYPAL IS THE ONLY GATEWAY THAT WE ACCEPT CREDIT CARD PAYMENTS. YOU DO NOT HAVE TO SET UP A PAYPAL ACCOUNT TO PURCHASE ALTHOUGH WE HIGHLY RECOMMEND THAT YOU DO FOR A FASTER CHECKOUT PROCESS IN THE FUTURE. YOU CAN JUST CHOOSE THE OPTION TO PAY WITH CREDIT CARD AND CHECK OUT AS A GUEST.

Most of the products on the website are also available at our store locations. We work diligently to keep the website updated by marking items in stock or out of stock accordingly.

1. Browse the RenniesTT.com website for items you are interested in purchasing. Once you have decided on what you would like to have, the size the colour, the brand simply add the item/s to your shopping cart.
2. Delivery information is made available to guide you as to delivery timeframes.
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4. Click the submit order button, you will receive an automatic order confirmation notification.
5. Once the Sales Department has received your order, you will receive an ‘Order Acknowledgement’ notification.
6. Once the payment is received, a ‘Payment Acknowledgment’ notification will be sent to you after which your order will be processed.
7. Within 24-48 hours your items will be shipped and an ‘Order Shipped’ notification will be emailed to you to complete the order process.
8. Please contact 868 652 8525 or email sales@renniestt.com for more information on ordering with us.

IF YOUR ORDER IS CANCELED DUE TO THE ITEM NOT BEING AVAILABLE PLEASE UNDERSTAND THAT YOUR CARD WOULD NOT BE CHARGED IT WAS JUST AN AUTHORIZATION THAT WILL FALL OFF IN 1-3 BUSINESS DAYS DEPENDING ON YOUR FINANCIAL INSTITUTION.

SHIPPING

RenniesTT.com is operational every day Sunday-to-Sunday with special customer service assistance, excluding Trinidad and Tobago public holidays. Therefore, orders placed on weekends and holidays will be processed on the next business day.

The Trinidad and Tobago Postal Services (TTPost) is the primary courier for shipping and delivery within Trinidad and Tobago. Locals will be required to pay a shipping and handling fee of thirty (30) Trinidad and Tobago Dollar (TTD). TTPost will require a signature confirmation upon delivery of the shipped items and does so in the shortest possible time of 24-48 hours.

We will do our best to process all orders within this time frame after receipt of your order and subsequent payment, but there may be special circumstances that can affect delivery such as time of the year and Renniestt.com will not be liable for delay reasonable or otherwise beyond our advertised delivery time-frames.

Please call 868 6528525 or email: sales@renniestt.com for more information.

DELIVERY INFORMATION

When your item is delivered please inspect that the item is not and has not been damaged or mishandled by the shipping carrier. If after the 2nd business day of possessing of item/s we are not contacted with a damage claim Renniestt.com would not be responsible for said items.

We are also not responsible for lost or stolen goods once your package is delivered. Please be sure to make proper arrangements to receive your package based on delivery date and delivery contact information.